PLEASE NOTE. We’re experiencing delays due to challenges from COVID-19 and its impact on our production partners and the global supply chain. ETA's are subject to change.

Legal Notice

Prices and designs are subject to change without notice. Due to the limitations and variations in monitors and viewing conditions, colors and stain shades that appear in this website may look different and are intended only to be a representation of actual product finish.

Prices and designs are subject to change without notice. Due to the limitations and variations in monitors and viewing conditions, colors and stain shades that appear in this website may look different and are intended only to be a representation of actual product finish.

Abacus will not be liable, in regards to this website, the materials in, or the use of this website, for any damages or injury caused by (including but not limited to ) any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, or alteration of, this website, the materials in, or use of this website whether for alleged breach of contract, tortuous behavior, negligence, or under any other cause of action. Abacus will not be liable for any damages or injury, including but not limited to special or consequential damages that may result from the use of, or the inability to use, the materials in this website.


PROPER CARE

The fine furniture you have purchased from Abacus has been designed and built to last a lifetime.

However there are a few simple things you should know to help protect your investment.

All solid wood furniture will expand and contract with changes in humidity.

Try to maintain fairly constant humidity of around 35 throughout the year.

The use of a humidifier in the winter and an air conditioner in the summer is recommended.

Avoid placing furniture close to heat sources and in sunlight, this may cause discolouration, warping or the finish to crack.

Use place mats or trivets when utensils are placed on the wood surface.

Do not place hot items directly on surface.

Do not use nail polish remover, hair spray, perfume or other petroleum based products near the furniture.

Rubber or plastic products can sometimes cause a chemical reaction, which may deteriorate the finish.

For daily clean up, use a soft, damp cloth to remove dirt and accumulated dust.

TERMS OF SALE

Terms are 1/3 down, 1/3 upon inspection if necessary, and balance due upon notification of shipping.

Consent is hereby given for deposit or payment due to be charged against the customerʼs credit card.

Abacus Furniture Design shall retain title to merchandise until fully paid for by customer.

Customer is responsible for determining merchandise will fit through doorways, stairwells, corridors and elevators.

Errors in pricing or arithmetic are subject to correction and collection.

WARRANTY

Furniture manufactured by Abacus is warranted for one year to the original purchaser of the original address against manufacturers defects.

Repair or replacement is at our discretion.

Furniture and accessories manufactured by other companies shall have only those warranties of the manufacturer.

Warranty service to these products shall be at the discretion and rendered by the manufacturer.

Original bill of sale must be presented for warranty or service.

Warranty applies only to furniture subject to normal use in the home and not to defects that are the result of negligence, misuse or accidents.

NO WARRANTY

Crack lines in knots, checks or tear out in wood, and unusual grain patterns are part of nature and are not considered defects. Furniture in the sunlight or near heat sources shall have no warranty.

Abacus does not warranty minute flaws or marks discernible only upon the closest examination.

“AS IS” and “FLOOR MODEL” sales are final and no warranty will be extended, nor can these pieces be returned.

Unfinished wood furniture is not warranted.

Warranty is null and void if petroleum based products (polish) is used on furniture.

SERVICE POLICY, REPAIRS, TOUCH UPS & CHARGES

Our policy is to remedy warranty problems as quickly as possible but sometimes delays are unavoidable.

Obvious defects or damage must be reported within one week of receipt of goods.

It is the customerʼs responsibility to transport all products to and from Abacus for repairs or warranty in blanket wrap form only.

After one year, a service charge of $100 & $25 per each following 1/4 hour interval will apply for each service call.

Touch ups are not covered by warranty and may be done by Abacus or outside vendors at an additional charge.

Completed items are expected to be picked up or shipped in a timely manner. Any completed items that remain on premises for longer than 14 days are subject to a monthly storage fee of $95.

DELIVERIES

An additional delivery charge will apply if no one is home to accept delivery.

Delivery personnel require a clear path through your home or business and to the intended location.

All present furniture must be removed by the customer.

Snow and ice are to be removed from driveways and walkways.

Abacus or its agents shall not be liable for damages caused to customerʼs property or furniture.

Audio, visual, computer & electrical equipment to be installed by customer only.

LATE DELIVERIES

Delivery dates shown are estimated and are approximate and take effect once drawings are approved.

Delays in custom furniture will occur and is an industry wide problem that is difficult to control.

PICK UPS

Pick ups are Monday to Thursday 10am – 4pm, Friday 10am – 2pm, Saturday and Sunday NO PICK UPS.

Customers to provide their own packing materials and inspect the product prior to loading.

Damage incurred on pick up by the customerʼs own transportation is not warranted.

Customer to inspect goods before loading, damage after inspection is not warranted.

CANCELLATION POLICY

Orders are non-cancellable and non-refundable. ALL SALES FINAL.

We reserve the right to cancel any order at any time by notifying the customer in writing and returning any monies received by us from you on account against the cancelled order.

After one year from date of purchase, orders not completed due to customer delay shall be considered cancelled and deposit non-refundable.

Except as expressly set forth herein, customers may not return any products without written consent from Abacus Furniture. All returns are subject to a restocking fee/handling charge of 25%.

STAIN AGREEMENT

We will attempt to match your stain colour from our sample stain board or a sample you have provided. Many factors cause the colour or presentation of the wood to appear a shade darker, lighter, or varying shades of red or brown, etc.

Unknown original stain colour, different woods, grain and density, age of wood and colour, humidity and temperature will cause colour to vary. We do not guarantee colour matching from previous Abacus orders.

I will accept a colour/grain match as close as possible and I realize that the match may not be exact.