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Warranty

Furniture manufactured by Abacus is warranted for one year to the original purchaser of the original address against manufacturers defects. Repair or replacement is at our discretion.

Furniture and accessories manufactured by other companies shall have only those warranties of the manufacturer.

Warranty service to these products shall be at the discretion and rendered by the manufacturer.

Original bill of sale must be presented for warranty or service.

Warranty applies only to furniture subject to normal use in the home and not to defects that are the result of negligence, misuse or accidents.

NO WARRANTY

Crack lines in knots, checks or tear out in wood, and unusual grain patterns are part of nature and are not considered defects. Furniture in the sunlight or near heat sources shall have no warranty.

Abacus does not warranty minute flaws or marks discernible only upon the closest examination.

“AS IS” and “FLOOR MODEL” sales are final and no warranty will be extended, nor can these pieces be returned.

Unfinished wood furniture is not warranted.

Warranty is null and void if petroleum based products (polish) is used on furniture.

SERVICE POLICY, REPAIRS, TOUCH UPS & CHARGES

Our policy is to remedy warranty problems as quickly as possible but sometimes delays are unavoidable.

Obvious defects or damage must be reported within one week of receipt of goods.

It is the customer’s responsibility to transport all products to and from Abacus for repairs or warranty in blanket wrap form only.

After one year, a service charge of $100 & $25 per each following 1/4 hour interval will apply for each service call.

Touch ups are not covered by warranty and may be done by Abacus or outside vendors at an additional charge.

Completed items are expected to be picked up or shipped in a timely manner. Any completed items that remain on premises for longer than 14 days are subject to a monthly storage fee of $95.


LEGACY & DIVANI WARRANTY

LIMITED WARRANTY

The Lifetime Warranty offered by Campio Furniture Limited shall cover the following conditions for products under the Legacy Leather brand and Collezione Divani brand:

CAMPIO FURNITURE LIMITED WILL REPAIR OR REPLACE WITH EQUIVALENT MATERIALS (IF IDENTICAL GOODS ARE NOT AVAILABLE) ANY DEFECTIVE MATERIAL USED IN THE COMPANY’S PRODUCT. WHERE THE DEFECT RESULTS FROM:

1. ONE YEAR ON GENUINE TOP GRAIN LEATHER COVERS:
PEELING – The finish will not peel from the leather.
CRACKING -The leather will resist cracking under normal use.
TEARING -The leather will resist tearing under normal use.
TACKINESS -The leather will not become tacky or sticky.

2. ONE YEAR ON UPHOLSTERY FABRICS
CAMPIO FURNITURE LIMITED warrants upholstery fabrics for one (1) year against seam slippage, dye transfer and fraying, only if industry standard cleaning methods have been adhered to. This warranty does not cover wearing, wrinkling, fading, nap loss, pilling or fabric that has been treated by a dealer, retailer or end consumer.

3. LIFETIME FRAME CONSTRUCTION
Frames are constructed from select hardwood lumbers, all of which have been carefully dried, milled and processed to remove defects which could cause structural weaknes. All corners and structured stress points are reinforced with corner blocks which are firmly glued in place. CAMPIO FURNITURE LIMITED warrants its frame against defects in material and workmanship for the life of the product under normal use.

4. LIFETIME CUSHION CONSTRUCTION
CAMPIO FURNITURE LIMITED warrants all cushions against loss of foam resiliency for the life of the product. Your foam will conform to its user with use and aging. Do not confuse normal softening and flattening that occurs in all foam a with actual loss of foam resiliency. Only the latter is covered by this warranty.

5. LIFETIME SPRING CONSTRUCTION
CAMPIO FURNITURE LIMITED uses the finest spring base construction available for leather upholstered furniture. CAMPIO FURNITURE LIMITED warrants that the spring construction in this product is free from defective material and workmanship for the life of the product under normal use.

6. TWO (2) YEAR MOTION MECHANISMS/SLEEPER MECHANISMS/INNERSPRING MATTRESS
CAMPIO FURNITURE LIMITED warrants all motion and sleeper mechanisms against defective material or workmanship for two (2) years under normal use. Innerspring sleeper mattresses are war- ranted to be free of defects for two (2) years under normal use.

WARRANTY SERVICE

This warranty shall extend only to the original purchaser for the lifetime of that individual. This warranty cannot be transferred. This warranty shall extend only to furniture used in the purchaser’s home. Corporation or contract purchases, or any use of the furniture for the general public is not covered by this warranty. This warranty mys be filed with the factory within 30 days from date of purchase and authorized by the selling dealer.

Claims are to be made through an authorized CAMPIO FURNITURE LIMITED dealer. CAMPIO FURNITURE LIMITED’S obligation under this warranty is limited to repairing or replacing at Campio Furniture Limited option any part or parts of the product found to be defective in material or workmanship.

CAMPIO FURNITURE LIMITED in its sole discretion will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the conditions of the furniture.

If it should become necessary to return the product to the factory for repairs, the cost of packing, brokerage and shipping to and from the factory are not covered by this warranty.

Evidence of original ownership such as sales invoice or other documents of purchase will be required.

EXCLUSIONS

This warranty shall not apply to any conditions or defects resolution from commercial usage, negligence, misuse, alterations, fire, accidents, improper cleaning, contact with sharp or rough objects, or contact with any foreign substance. Claims due to cuts, bumps or pet damage are excluded. This warranty does not cover fading due to exposure to the sun.

CAMPIO FURNITURE LIMITED makes no other express warranties, any implied warranties, including warranties as to the merchantability or fitness for a particular purpose. Nor shall CAMPIO FURNITURE LIMITED have any responsibility for incidental or consequential damages resulting from the breach of this warranty, including but not limited to inconvenience, rental or purchase of replacement products, loss of the profits or commercial loss.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages: therefore, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state or province to province.


CABANA COAST® 

CABANACOAST takes pride in the exceptional quality and craftsmanship of our outdoor furniture. Our attention to detail in design, materials and construction is unyielding and so is our commitment to customer satisfaction.

CABANACOAST® outdoor furniture warranties are valid from the date of purchase to the original purchaser only and are non-transferable. Proof of purchase (original sales receipt including purchase date) is required.

Complete Outdoor Furniture Warranty information includes:

SOL Weave® Wicker Outdoor Furniture
The SOL Weave® Wicker fibers featured in our Wicker Outdoor Furniture are warranted by the fiber manufacturer for 3 years from the date of purchase. Warranty covers fading and breakage. purchase. Warranty covers fading and breakage. CABANACOAST® offers to the original purchaser a 3 year Limited Warranty from the date of purchase on the aluminum powder coat frame of our Wicker Outdoor Furniture and a 5 year Limited Warranty from the date of purchase on the frame if it fails structurally during normal residential usage. The Motion Mechanism is warranted for a period of 1 year from the date of purchase.

Please refer to our Care Guide for wicker outdoor furniture care instructions.

CABANACOAST® offers to the original purchaser a 15 year Limited Warranty from the date of purchase of the Cast Aluminum or Extruded Aluminum Outdoor Furniture if it fails structurally during normal residential usage. A 5 year Limited Warranty from the date of purchase applies to the finish of Cast Aluminum & Extruded Aluminum Outdoor Furniture against peeling, cracking, or blistering during normal residential usage. The Motion Mechanism is warranted for a period of 1 year from the date of purchase.

Please refer to our Care Guide for cast and extruded aluminum furniture care instructions.

SOL TeakTM Outdoor Furniture

CABANACOAST® SOL TeakTM Outdoor Furniture is made from virgin MGP (Marine Grade Polymer) which is extruded under high pressure. The grain runs throughout the entire frame thickness and each joint is reinforced with a specialized adhesive and bolted together using stainless steel hardware. CABANACOAST® offers to the original purchaser a 5 year Limited Warranty from the date of purchase on the frame if it fails structurally and also on the finish against cracking, peeling, or fading during normal residential usage.

Please refer to our Care Guide for SOL TeakTM furniture care instructions.

SOL RopeTM Outdoor Furniture

SOL RopeTM is specifically designed and engineered for outdoor use. It is weather resistant, UV resistant, marine grade, and environmentally friendly. SOL RopeTM is constructed from durable polypropylene with either a fibre core or a polypropylene foam core.

CABANACOAST® offers to the original purchaser a 2 year Limited Warranty from date of purchase on SOL RopeTM against irregular fading or abnormal discoloration due to manufacturing defect. Unraveling, tears, or pilling due to normal residential usage and regular fading due to exposure to the elements or discoloration due to water damage or stains from chemicals, spills, etc. are not covered. CABANACOAST® offers to the original purchaser a 15 year Limited Warranty from the date of purchase on the Cast Aluminum frame if it fails structurally during normal residential usage. A 5 year Limited Warranty from the date of purchase applies to the finish of Cast Aluminum Outdoor Furniture against peeling, cracking, or blistering during normal residential usage.

Please refer to our Care Guide for SOL RopeTM furniture care instructions. Upholstered Outdoor Furniture

CABANACOAST® upholstered furniture is crafted in durable Sunbrella® RAIN fabric on a powder-coated cast aluminum frame. Sunbrella® RAIN fabric has a special waterproof coating and requires a special thread which swells when wet so that water does not penetrate the cushion, and a sling fabric panel on the cushion’s underside to vent the cushion core.

Upholstered Outdoor Furniture is warranted for 2 years against manufacturing defects in materials and workmanship from the date of purchase during normal residential usage. Fabric tears, rips, or pilling in upholstered products due to normal wear and tear are not covered. This warranty covers the upholstered frame fabric only. CABANACOAST® offers the original purchaser a 1 year Limited Warranty on the Outdoor Furniture Seat and Back Cushions, covering any manufacturing defects for 1 year from date of purchase during normal residential usage.

Fabrics are warranted based on the warranty provided by the Fabric manufacturer to CABANACOAST®:

CABANACOAST® offers to the original purchaser a 15 year Limited Warranty from the date of purchase on the Cast Aluminum frame if it fails structurally during normal residential usage. A 5 year Limited Warranty applies to the finish of Cast Aluminum Outdoor Furniture against peeling, cracking, or blistering for a period of 5 years from the date of purchase during normal residential usage.

Please refer to our Care Guide for upholstered outdoor furniture and for outdoor furniture cushions and fabric care instructions.

Sling Outdoor Furniture

Sling Outdoor Furniture features durable cast or extruded aluminum frames and Sunbrella® or Batyline® sling fabric. Sling furniture provides comfort without the need for cushions making this collection very easy to care for. The sling fabric is also replaceable.

The Sling fabric and Motion Pieces’ mechanism is warranted for a period of 1 year from the date of purchase during normal residential usage. CABANACOAST® offers to the original purchaser a 15 year Limited Warranty from the date of purchase on the Cast Aluminum frame if it fails structurally during normal residential usage. A 5 year Limited Warranty from the the of purchase applies to the finish of Cast Aluminum Outdoor Furniture against peeling, cracking, or blistering during normal residential usage.

Please refer to our Care Guide for sling outdoor furniture care instructions.

Stainless Steel Outdoor Furniture

Stainless steel is the generic name for a number of different steels used primarily for their resistance to corrosion. CABANACOAST® uses 304 grade stainless steel – the industry standard for outdoor products – with fine electro-polished finish for our stainless steel outdoor furniture. Although our stainless steel furniture is highly resistant to corrosion, the surface is susceptible to cosmetic deterioration caused by the effects of salt water and chemicals. This may result in small brown-ish spots which appear on the surface, and is accelerated in coastal regions. These spots do not affect the strength or integrity of the furniture, they are merely surface discolorations which require regular cleaning to restore the original appearance.

With proper care, maintenance, and placement, stainless steel furniture offers excellent durability and weatherability.

CABANACOAST® offers a 5 year Limited Warranty from the date of purchase on the Stainless Steel Outdoor Furniture if it fails structurally during normal residential usage.

Please refer to our Care Guide for stainless steel furniture care instructions.

High-Fired Ceramic Outdoor Furniture

CABANACOAST® offers a 2 year Limited Warranty from the date of purchase on high fired ceramic table tops against manufacturing defect or structural failure during normal residential usage. This warranty does not cover damage caused due to misuse such as surface chipping or impact damage.

Important safety note: On no occasion should any persons, including children, climb or sit on the table top, as this could cause the ceramic top to break. CABANACOAST® is not liable for any injuries or damages which result from such misuse.

Please refer to our Care Guide for high-fired ceramic care instructions.

Outdoor Fire Pits

CABANACOAST® offers to the original purchaser a 15 year Limited Warranty from the date of purchase on the Aluminum Fire Pits’ table top and base if it fails structurally during normal residential usage. A 5 year Limited Warranty from the date of purchase applies to the finish of the Fire Pits’ table top and base against peeling, cracking, or blistering during normal residential usage. A 2 year Limited Warranty from the date of purchase applies to the high fired ceramic top if it fails structurally during normal residential usage. This warranty does not cover damage caused due to misuse such as surface chipping or impact damage. CABANACOAST® warranties all burner components for the Fire Pits during normal residential usage with proper maintenance for 1 year from the date of purchase. Regular maintenance must be exercised as set forth in the owner’s manual.

Please refer to our Care Guide and the product manual for outdoor fire pit care instructions.

Axis Umbrellas

CANANACOAST® Axis Umbrellas warranty is based on the frame and fabric manufacturers’ warranty to CABANACOAST®. This warranty is only applicable to products that only are properly secured to an appropriately weighted base, installed in-ground, or surface mounted. The warranty does not cover damage caused to an umbrella structure or base as a result of improper anchoring or severe acts of nature, including any damage caused by contact with a foreign object (this includes contact with the ground).

Axis Umbrella Canopy:

CABANACOAST® offers the original purchaser a 1 year Limited Warranty covering any manufacturing defects for 1 year from date of purchase. Fabrics are warranted based on the warranty provided by the Fabric manufacturer to CABANACOAST®. This warranty protects against the loss of characteristics, rot, mildew, and color fastness typical in normal atmospheric conditions. The product must be properly installed and maintained, and under normal residential use and environment. This warranty does not cover damage caused by: abuse, negligence, vandalism, burns or fire of any kind, improper cleaning techniques, normal wear, perforations, weather soiling; environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is also not covered. The warranty, if applicable, does not cover labor, frames, systems, and installation.

Please refer to our Care Guide for fabric care instructions.

Axis Umbrella Frame:

CABANACOAST® offers the original purchaser a 5 year Limited Warranty on the frame structure. This warranty includes manufacturer defects to the notch, runner, center pole, and skeleton structure. This warranty does not include damages sustained to these umbrellas while in any degree of tilt.

Axis Umbrellas Frame Finish:

CABANACOAST® offers the original purchaser a 3 year Limited Warranty on the powder coat finish, This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finishes on the aluminum center poles only.

Axis Umbrellas Frame Finish:

CABANACOAST® offers the original purchaser a 1 year Warranty from the original date of purchase against manufacturing defect.

Other Umbrellas and Umbrella Bases

Umbrella Frame and Finish – 1 year
Umbrella Canopy – 1 year
Granite and Stained Concrete Umbrella Bases – 1 year

Please refer to our Care Guide for outdoor umbrella and outdoor umbrella bases care instructions.

Outdoor Furniture Cushions and Outdoor Fabric

CABANACOAST® offers the original purchaser a 1 year Limited Warranty from date of purchase on the Outdoor Furniture Cushions, covering any manufacturing defects. Fabrics are warranted based on the warranty provided by the Fabric manufacturer to CABANACOAST®.
Please refer to our Care Guide for outdoor furniture cushions and fabric care instructions.

Protective Furniture Covers

CABANACOAST® offers a 1 year Limited Warranty from the date of purchase on Protective Furniture Covers, against manufacturing defect. Please refer to our Care Guide for protective furniture covers care instructions.

Salt Water Environments

CABANACOAST® offers to the original purchaser a 1 year Limited Warranty on the finish of:

  • Wicker fibers against fading or breakage
  • Cast Aluminum & Extruded Aluminum Outdoor Furniture against fading, peeling, cracking, or blistering
  • Stainless Steel Furniture

CABANACOAST® offers to the original purchaser a 5 year Limited Warranty on the finish of SOL Teak® Outdoor Furniture against cracking or fading during normal residential usage.

Extra care is required for products in a salt water environment. CABANACOAST® defines salt water environments as any location within 1 mile of an ocean environment or around salt water pools.

Please see our Care Guide for normal required salt water maintenance procedures. Commercial Patio Furniture

When CABANACOAST® Patio Furniture is used for commercial applications, including any public area, common area, or individual units of a commercial property, during normal usage, while following proper care, maintenance and storage procedures, CABANACOAST® will cover:

Wicker Patio Furniture: frame 5 years, wicker fibers 3 years
Cast Aluminum and Extruded Aluminum Patio Furniture: frame 5 years, finish 3 years
SOL TeakTM Patio Furniture: 5 years frame and finish
SOL RopeTM Patio Furniture: frame 5 years, finish 3 years, sling 1 year
High-Fired Ceramic: 2 years
Outdoor Fire Pit: frame 5 years, finish 3 years, burner components 1 year
Umbrellas: frame, canopy, and umbrella base 1 year
Axis Umbrellas and bases: frame 5 years, finish 3 years, canopy 1 year, base 1 year
Outdoor Cushions: 1 year
Stainless Steel Patio Furniture: frame 5 years
Motion pieces’ mechanisms are not covered.
CABANACOAST® Will Do:
CABANACOAST® will, at our discretion, repair or replace the frame without charge; parts and labour included. Replacement will be in the original color and style whenever possible; however, equal value replacements will be offered in the event of product or color discontinuance. Replacement will be for the damaged item only. During the first year after purchase, CABANACOAST® will pay all freight costs to send the replacement to the dealer. This does not include installation charges. After the first year of purchase CABANACOAST® will not be liable for any freight costs.

Purchaser Must Do:

To obtain service, contact your dealer stating the problem, providing photograph and sales receipt or invoice. A Return Merchandise Authoriza- tion will be sent to the dealer giving instructions for returning items if necessary. No returns will be accepted by CABANACOAST® warehouse without prior written authorization from CABANACOAST® Customer Service Department. Item must be returned in proper packaging.

CABANACOAST® OUTDOOR FURNITURE WARRANTIES DO NOT COVER:

  • Acts of nature (such as wind, freezing – including splitting and breakage from water accumulation in tubing)
  • Vandalism, Fire, Abuse, or damage of any kind
  • Animal damage
  • Normal wear & tear including scratches and chips or exposure to harsh chemicals or solvents Wicker breakage due to scratches or excessive friction, glass breakage, and rust on steel
  • Failure to take reasonable care of the furniture including following proper care and maintenance
  • Failure to follow proper storage procedures which includes using a protective cover when not in use for extended periods of time and storing in an upright position to allow for proper drainage
  • Fading and wearing of hand-applied finishes as well as slight variations in color and texture of aluminum finishes and minor variations in wicker fibers
  • Fading, staining, and mildewing of fabrics and compression of cushion fillings/fiber
  • C.O.M. fabrics
  • Aleterations and/or modifications
  • Burn marks including those resulting form sunlight passing through glass filled with liqued which can at certian times act as a magnifying lens
  • Damages due to improper assembly or handling Clearance, discounted “as is” and damaged items

The warranties above are exclusive and in lieu of all other warranties and remedies: oral, written, expressed, or implied. CABANACOST® will not be liable for any loss of use of the product, inconvenience, or damages of any character, whether direct, special, incidental, or consequential arising from the use or inability to use this product, or arising out of any breach of warranty, even if we have been advised of the possibility of such damages nor shall CABANACOAST® be responsible for any amount over the value of the replacement of the furniture.

THE TERMS OF THIS WARRANTY ARE SUBJECT TO CHANGE WITHOUT NOTICE.


CRP PLASTIC PRODUCTS

Limited 25-year residential and 5-year commercial warranty for C.R. Plastic Products® high-density polyethylene (HDPE) frames.
C.R. Plastic Products warranties to the original purchaser for a period
of up to 25 years for residential use and up to 5 years for commercial
use from the date of the original invoice, under normal use. C.R. Plastic Products’ HOPE products shall be free from material defects and shall not splinter, crack or sustain structural damage.

Transferability: This limited warranty is non-transferable.

General Warranty Conditions

Some expansion and contraction is to be expected due to extreme changes in humidity and temperature. C.R. Plastic Products does not recommend the use of pressure washers. Please refer to our Product Care/Maintenance Instructions.

Swivel Component, Gliding Mechanism, and Stainless Steel Hardware

The swivel component and gliding mechanism are warranted not to structurally fail for five years of residential use or three years of commercial use. Stainless steel hardware is warranted not to structurally fail for a period of up to five years for residential use and three years for commercial use (from date of purchase).

Sunbrella Fabric Warranty

Sunbrella warranties to the original purchaser a five year limited warranty for upholstery and specialty fabrics from date of purchase. This warranty does not apply to normal wear and tear effects on our cushions, headrests, lumbar and throw pillows by regular use. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse, improper assembly, improper cleaning, and acts of God. For more warranty details, please refer to www.sunbrella.com. This warranty also covers any defects in the manufacturing and workmanship of the listed products for a period of 90 days.

Cushions

C.R. Plastic Products Inc. warranties to the original purchaser for a period of one year from date of purchase. It does not cover damage due to unauthorized repairs or alterations, negligence, misuse and abuse, improper assembly, and acts of God.

Resell Product Warranty

For products that are sold by C.R. Plastic Products but of another manufacturer, please refer to their specific product warranty. Our limited warranty covers the original owner, and is non-transferable.

The original purchaser is responsible for providing proof of purchase, pictures of the defect and a written description. Possible solutions are replacement or repair of the defective furniture, replacement or repair of defective component, or authorized repairs by a third party.

Warranty claims may be submitted to any of our authorized C.R. Plastic Products Inc. Dealers or directly to C.R. Plastic Products Inc. Once the documentation has been received and evaluated, the customer will be notified of the solution. If the product is not returned within 60 days of date of purchase, the customer is responsible for all shipping charges that may apply.

This warranty is effective for products purchased on or after September 1, 2018.

Subject to CRP inspection and/or assessment.